The Fitting Experience

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Question 1 of 3

1. Question

Select the best ways to build rapport with your customer (select 6)

Repeating the customer's name back to them
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Ask questions to get a better idea of their needs
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Not wasting time telling the customer your name
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Let them know that you might not be able to get them exactly what they need
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When needed, seek advice from the team to ensure we get the best fit and style for the customer
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Let them know how horrible their old bra is
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Let the customer know you are going to do everything you can to find them a comfortable and supportive bra today
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Ask whether they feel comfortable with you staying in the fitting room to assist them in trying on the bras
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Ask them how they found our store today and what their previous bra fitting experiences have been like
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Leave them for long periods in the fitting room unassisted
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Question 2 of 3

2. Question
Fill in the blanks for all 6 steps you need to check when ensuring a bra is fitting correctly
Ensure the BLANK 1 of 6 is firm but not pinching by moving two fingers from each hand all the way around the back to the sides

Check that the BLANK 2 of 6 is sitting off the breast tissue

Ensure there is neither spillage nor puckering in the BLANK 3 of 6

Adjust the BLANK 4 of 6 so that they are firm but still have 2 fingers of give at the top of the shoulders

Ensure the BLANK 5 of 6 is comfortable and neither digging in nor sitting very far away from the sternum

Ask the customer how the bra BLANK 6 of 6

Ensure the Fill in the blank 1 of 6 is firm but not pinching by moving two fingers from each hand all the way around the back to the sides

Check that the Fill in the blank 2 of 6 is sitting off the breast tissue

Ensure there is neither spillage nor puckering in the Fill in the blank 3 of 6

Adjust the Fill in the blank 4 of 6 so that they are firm but still have 2 fingers of give at the top of the shoulders

Ensure the Fill in the blank 5 of 6 is comfortable and neither digging in nor sitting very far away from the sternum

Ask the customer how the bra Fill in the blank 6 of 6
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Question 3 of 3

3. Question

Select all necessary topics to bring up at the counter when finalising your sale (select 5)

Compliment your customer's choices
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Say their bra size out loud without prompting
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Explain our lingerie washing recommendations, including introducing our Lingerie Wash product
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Tell the customer to start their bras on the tightest hook for maximum support
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Ensure the customer is signed up to Lingerie Lovers and use any points available
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Explain the importance of the 3 hooks at the back and moving to a firmer row as the bra stretches
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Instil confidence in the products and the customer's satisfaction with them
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Leave them feeling uneasy by reminding them on their way out that they can return the bra within 30 days if they don't like it when they get home
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